Help

Shipping Information

All the orders will be shipped by the nominated postal service POSTNL.We do our utmost best to deliver your order within 3-4 working days after receiving the payment. For Europe and other countries the expected shipment time is 4-6 and 8-12 working days.  If you have an urgent request please send us an email so we can ship by express delivery.

Please note that this information is an indication provided by POSTNL and that we cannot guarantee any delivery time based on this information.

Shipping costs

• Within the Netherlands: €6,00
• Mailbox package within the Netherlands: €4,00
• Outside the Netherlands:

Europe Zone 1 *: Belgium , Luxembourg, Denmark (excl. Faroe Islands and Greenland ), Germany, France (incl. Corsica and Monaco ), Italy (excl . San Marino and Vatican City), Austria , Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom (excl. Gibraltar and Channel Islands ), Sweden
Europe Zone 2 **: Bulgaria , Estonia, Finland , Hungary , Ireland, Latvia , Lithuania, Poland , Portugal (incl. Azores and Madeira ) , Romania, Slovenia , Slovakia, Czech Republic
Outside of EU: Andorra, Argentina, Aruba, Barbados, Bonaire Saint eustatius and Saba, Brazil, Canada, China, Costa Rica, Croatia, Curacao, Cyprus, Egypt, Hong Kong, Iceland, India, Indonesia, Israel, Japan, Lebanon, Libya, Liechtenstein, Malaysia, Mexico, Monaco, Morocco, Qatar, Republic of Ireland, Russia, Singapore, South Korea, Suriname, Taiwan, Tunisia, Turkey, Ukraine, United States (US)

For sending furniture the delivery costs are subject to the final size of the parcel and can greatly vary from one country to country

You may be charged for local import duties and custom charges on the arrival of the goods in your country. Very often, the local delivery company will call you prior delivery to pay these charges.

Returns & Exchange

If for any reason you are not satisfied with your purchased item, you are always entitled to return and exchange your item(s) for a giftcard. (within 14 days from the time of delivery)

When you want to exchange your purchased item(s) to Andpause, please send us an email to info@andpause.com and include your order and payment confirmations. The product order amount (costs of your item purchase, excluding shipping) will be compensated by means of this store credit.

Return instructions:

Please note, the shipping costs for returns are on your own expense. Please ensure the item you return will be handled with care. We are not responsible for any damages that happen during the return shipment or for the loss of your item during shipment. We recommend using a postal service that gives you a proof of posting. Send us an email with the items you want to return, we will inform you by email with the return address

Damaged or worn items will not be accepted. The item must be returned undamaged. (with the labels attached.) The item is returned within 14 days from the time of delivery – 20 days if you are living outside of europe -. All goods will be inspected, once the item has been accepted you will be informed about this by e-mail including the giftcard code.

All sale items are final sale. we do not offer exchanges and store credit for final sale items.
Please contact us if you need any assistance regarding returns.

Ordering & Payment

(almost) All items at andpause are unique and one of a kind / vintage items, including stories about the pre-loved lives of some &II pieces. This uniqueness does not only make a product special, but also difficult to sell on-line. All kinds of different colours, sizes materials and shapes makes it hard to give an idea of the characteristic value by only showing pictures. If there are any questions, please feel free and ask by sending an email to info@andpause.com and we’ll do our very best to match your expectations.

All prices are in euro including 21% vat and excluding shipping costs.

Steps to follow by placing an order:

1. Enjoy shopping and select the item(s) to purchase and go to the checkout page of your chart.
2. Fill in your personal details (name, email, phone number and delivery address)
3. Finalize your order by checking all information in the cart including shipping costs, and fill in any special delivery notes if needed. Don’t forget to use a coupon code if you have one, And agree with the terms & Cconditions after reading.
4. Payment must be made by one of the services we provide with Mollie payments. If you choose to pay with your bank account, please note the payment should be done immediately – with the maximum of 30 minutes, because we sell a lot of unique ‘one of a kind’ pieces.
5. As soon as the order is processed in our system and payment has been done, we will start processing your purchase. Should any unforeseen delay occur, you will be notified within 48 hours of placing your order.
6. your parcel will be delivered within 3-4 working days after receiving the payment. for Europe and other countries the expected shipment time is 4-6 and 8-12 working days. (this information is an indication, we will do our utmost best to deliver your order in time)

Privacy & Cookie Policy

Renee offers this website, including all information, tools and services available from this site to you, the user. Conditioned upon your acceptance of all terms, conditions policies and notices started here.

Throughout the site the terms ‘we’, ‘our’, ‘the site’ and ‘us’ refer to Renee and her support (this can be her boyfriend and sometimes her mom).

What we collect:

We may collect the following information:

• – name
• – contact information including email address
• – demographic information such as postcode, preferences and interests
• – other information relevant to customer surveys and/or offer

Why we collect your information:

When you purchase something from our store , as part of the buying and selling process we collect the information you give us, such as your name, address and email address. So we are able to provide you with a better service. We also automatically receive your computer’s internet protocol (IP) address in order to provide us with information about your browser and operating system.

With your permission, we may send you (periodically) emails about our store, new products and other updates.

What we do with the information we gather

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Consent:

How do you get my consent?
When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase.
We imply that you consent to our collecting it and using it for that specific reason only.
If we ask for personal information for a secondary reason, like marketing we provide you with an opportunity to say no.

If you change your mind, you may withdraw your consent for us to contact you. please contact us at info@andpause.com

Disclosure:

We may disclose your personal information if we are required to do so by law, or if you violate our Terms of Service.

WordPress:

Our site is hosted by wordpress. They provide us with the online e-commerce platform that allows us to sell our products to you.

Security:

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Although no method of transmission over the Internet or electronic storage is 100% secure.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

Links and Third Party Services:

Our website may contain links to other websites of interest. However, once you have used these links (like PAYPAL and PINTEREST) to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@andpause.com

List of cookies we collect

Age of consent:

By using this site, you represent that you are at least the age of majority in your country / state or province of residence.

Changes to this Privacy Policy:

Andpause reserves the right to modify this policy from time to time. You should review it frequently to ensure that you are happy with any changes.

Questions and Contact information:

If you would like to delete any personal information we have about you, register a complaint, or if you would like to have more information please email us at info@andpause.com

Terms & Conditions

Renee offers this website, including all information, tools and services available from this site to you, the user. Conditioned upon your acceptance of all terms, conditions policies and notices started here.

Throughout the site the terms ‘we’, ‘our’, ‘the site’ ‘andpause’ and ‘us’ refer to Renee and her support (this can be her boyfriend and sometimes her mom).

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

General conditions:

By agree to these terms & conditions you represent that you are at least the age of majority in your country / state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy or exploit any portion of the Service. use of the service or access to the service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, completeness and timeliness of information:

We are not responsible if information made available on this website is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Aniy reliance on the material on this site is at your own risk.

Price and payment:

We allow users to modify the destination country.  If the customer changes the country ,the currency in which the prices are displayed may vary.

All prices shown on our website include 21% VAT, in accordance with the applicable legislation in the Netherlands.

Please note: non-EU customers may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of such import duties and taxes. Please note that we have no control over these charges and, since they are different for different countries, we cannot predict their amount. We advise customers to contact their local customs office for further information.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Delivery:

Andpause is not obliged to fulfill and/or deliver an order, in case of an error in the presentation of the product or an error in the wording of the specifications of the product.

Missing items:

In case the order has been shipped or is being shipped by andpause to the customer is missing, went missing or in case the customer claims that he/she did not received the order, the complaint procedure of the carrier will be started and the outcome of this procedure will be awaited, before any refund or exchange will take place. The customer must fully cooperate with the complaint procedure of the carrier. In case of a shipment that went missing as the result of an error by the carrier (and after the complaint procedure of the carrier has been completed) We will either refund the customer or try to exchange for a similar product. (in consultation by e-mail with the customer)

Force majeure:

We shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

Incomplete or wrong products:

In case a product has been delivered to the customer in damaged or incomplete state, the customer must inform us as soon as possible (within 24 hours after receiving the order) by e-mail or telephone. We will properly deal with the matter at hand; the customer must always inform us in the aforementioned situation and wait for the instructions of us. A customer who returns a product in this situation at his own costs, without contacting and awaiting the instructions of our support team, cannot claim the costs he/she made at andpause.com (nor hold our company responsible for the return shipment that took place without prior consent of andpause.)

In case the customer receives a product that the customer did not order, the buyer must inform us as soon as possible by e-mail. (within 24 hours after receiving the order, please attach all order information received from andpause in this e-mail.) The customer must take care of the return shipment of such a product after receiving return instructions from us. We will bear the costs of this shipment and must subsequently take care of the shipment of the correct product to the customer.

Products and Services:

Almost all products or services may be available exclusively online through this website. These products or services may have limited quantities and are subject to return or exchange only according to our return policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right , but are not obligated , to limit the sales of our products or Services to any person geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

Accuracy of  account information:

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed.

For more detail, please review our Return & Exchange Policy.

Optional tools:

We may provide you with access to third party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third party links:

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User comments, feedback and other submissions:

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal information:

Your submission of personal information through the store is governed by our Privacy Policy.

Changes to Terms of Service:

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.